Returns & Refund Policy

Last updated: 16 October 2026

At GolfSee, we want you to be completely satisfied with your purchase. This policy explains our 30-day change-of-mind return policy and your statutory consumer rights.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return:

• The product must be returned in good condition.
• The sunglasses must not be damaged, scratched or altered.
• Original accessories and packaging should be included where reasonably possible.
• Proof of purchase or your order number must be provided.

To request a return, please email:

golfsee.store@outlook.com

Please include your order number and the reason for your return.

Do not send your return before contacting us. Once your return request has been approved, we will provide the appropriate return address and instructions by email.

Change-of-Mind Return Shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service. GolfSee is not responsible for return parcels lost before reaching the designated return address.

Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, incorrect or otherwise fails to meet applicable consumer guarantees, please contact us at golfsee.store@outlook.com.

Please include:

• Your order number
• A description of the issue
• Photos or videos where reasonably required to assess the issue

Where required by law, we will provide an appropriate remedy, which may include repair, replacement or refund.

Reasonable return shipping costs for faulty or incorrectly supplied products will be covered or reimbursed where required by law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our voluntary 30-day return policy is in addition to your statutory rights.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method.

Please allow additional time for your bank, card issuer or payment provider to process the refund.

Original Shipping Costs

Original shipping charges are generally non-refundable for change-of-mind returns.

This does not affect any rights you may have for faulty, damaged or incorrectly supplied products.

Contact

GolfSee
Operated by RUNOR SAS
Email: golfsee.store@outlook.com